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Overview

The Forgot Password process will allow you to identify yourself and change your Password so that you can logon, if you previously established a Security Question and Answer.

Tips

  • This is a two-step process. First you will be asked to identify yourself by providing your User ID, First Name, and Last Name. If that information exactly matches the information currently contained in your profile, then you will proceed to the Security Question.
  • If the User ID and name combination you enter does not match the information in your profile three times on the same day, you will not be able to try again, and will need to follow the instructions that will be provided to reset your Password before you can logon.
  • If you did not previously establish a Security Question and Answer, you will not be able to use the Forgot Password feature. Follow the instructions provided to reset your Password before you can logon.
  • You can change your name or User ID using My Profile any time after you logon.

Form Fields

User ID
Required. Sometimes known as your screen name or logon ID, this is how the system will recognize you. Must have 3 to 32 characters. Cannot include spaces.
First Name
Required. Must exactly match the name you previously provided. Not case sensitive.
Last Name
Required. Must exactly match the name you previously provided, including any information or punctuation within or after your last name, such as a hyphen or "Jr." Not case sensitive.

Buttons

Next
Submits your User ID and name for verification and takes you to the next page.
Cancel
Takes you back to the previous page without attempting to verify your User ID and name.

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