Frequently Asked Questions (FAQ)

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General Information

The Career Schools and Colleges (CSC) application is used by schools to submit the Annual Enrollment and Student Outcomes Report required by all licensed career schools and colleges holding a Certificate of Approval from the Texas Workforce Commission (TWC).

The CSC application is for the directors and annual reporting staff of a licensed career school and college. Access to the CSC application for the general public is restricted.

Logon Information

There are three logon options for approved school users: Please note: The 2012 CPE application User IDs and passwords previously provided to schools cannot to be used on the CSC application.

Select Forgot User ID on the logon page. Complete the self-service User ID retrieval

Select Forgot Password on the logon page. Complete the self-service password reset process.

School Information

If you are associated with more than one school you may need to select a school. There are two options for selecting a school you are associated with:
  • Select a school from a drop down list on the Home page. If you are not associated with more than one school you will not have the drop down list.
  • Select My Schools from the Quick Links on the Home page. On the My Schools page, you can select from the schools listed.

The list of schools on the My Schools page only shows schools you are currently approved to access in a director or annual reporting staff role. If you do not see a school you believe you are associated with as a director or reporting staff, you can contact TWC at Career Schools and Colleges Contact Information.

Annual reporting staff are school users with access to the CSC application and have to be invited to use the CSC application by a school director. School directors are responsible for their access to the application and are responsible for the information reported by the annual reporting staff.

Annual Reporting

  • If you are a user associated with more than one school, you first must select a school.
  • Once you have a school in focus, select the Annual Reporting tab or the Annual Reporting link in the footer.
  • On the Annual Enrollment and Student Outcomes Reporting page, begin your annual reporting by selecting from the school's list of programs or seminars.

Annual reporting information can be entered by a director or annual reporting staff. Any school user with access to the CSC application is allowed to enter information on behalf of the school. However, only a director is allowed to certify the school's annual report.

How do I report Completer information including Completer Outcome details?
There are two options to report Completer information:
  • Upload the Completer information from a Microsoft Excel Spreadsheet or comma-separated file
    • If you choose to upload Completer detail information from a Microsoft Excel Spreadsheet or comma-separated file, the upload process must be done first, prior to adding any additional Completers for this program.
    • Answer Yes to the question Do you want to upload Completer Details for this program from a Microsoft Excel Spreadsheet or comma-separated file? on the Completer Information page.
    • You will be able to view, edit, and delete Completer information after the upload is complete.
    • You will be able to add additional Completers after the upload is complete.
    • Select Upload File Format Help for file formatting details.
  • Manually enter the Completer information one Completer at a time
    • If you choose not to upload Completer detail information, answer No to the question Do you want to upload Completer Details for this program from a Microsoft Excel Spreadsheet or comma-separated file? on the Completer Information page.
    • If you have previously entered Completer information, you can manually enter additional Completer information by selecting the Add Another Completer button on the Completer List page.
Note: If you have already started a program's report, you may delete all the previously entered Completer information and re-enter it. Select the Start Over action on the Program List page. You will be asked to confirm that you want to delete all previously entered Completers for this program. Once the Start Over process is complete, select the program on the Program List page and either repeat the upload process or begin re-entering Completer information for the program.

CSC no longer provides a downloadable spreadsheet template for you to use when uploading Completer information. Select Upload File Format Help for file formatting details.

The Upload File Format Help page provides the information needed to successfully upload Completer information using a Microsoft Excel Spreadsheet or comma-separated file including an overview of the upload process, formatting and column order requirements, tips for the upload process, and examples. If you need additional help, contact TWC at Career Schools and Colleges Contact Information.

Basic Internet Instructions

You can move, or navigate, through the web pages in several ways, including clicking on menu items, links and buttons. The descriptions below are specific to Texas Workforce but generally will apply to other web sites as well.
  • Buttons such as Next, Cancel, Submit or Save will store your information and forward you to the next page. Cancel and Previous buttons will take you back to the previous page or step without saving your entries on that page. Use the buttons provided on the web pages instead of the Back and Forward buttons in your web browser to ensure all entered information is saved correctly and submitted successfully.
  • Banner Links are in a colored banner across the very top of the web page, which also contains the name of the system. These links are usually very general in nature, such as My Home and Logoff.
  • Top Navigation is a row of links or tabs near the top of the web page below the banner. This is the main menu, or major functions, for the system.
  • Left Navigation is a column of links on the left side of the web page, which links to related web pages within the main function you are performing. The set of links may have a title, such as Quick Links or a brief description of the type of links provided.
  • Breadcrumbs are a list of items in a column on the left side of the web page. They are a list of steps in a process, with your current step highlighted to show your progress, but they are not links that can be used for navigation.
  • Footer links are at the very bottom of the web page and contain some general resource links, such as contact information or how to report technical problems with the web site.
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There are several different types of fields used to collect information. Required information is marked with a red asterisk (*) before the field. All other information is either optional or is only required based on other answers.
Text boxes (outlined boxes) allow you to type the requested information into the field. You may need to click or tab into the box before you begin typing. If the text box is only one line, it will stop you when you have entered the maximum number of characters allowed. If it is more than one line, it will have a note under the text box that tells you the maximum number of characters allowed. Depending on your personal browser settings, it may also stop you when you have entered the maximum number of characters. See example below.
First Name:
Radio buttons (small circles) allow you to select only one of the choices listed. Click the radio button, or circle, next to your choice. The selected answer will have a black dot within the circle. To change your answer, click on a different radio button. See example below.
Commercial Driver License:
  
Check boxes (small squares) allow you to select one or more of the choices listed. Click the check box next to each of your choices. The selected answer(s) will have an "X" within the checkbox. To change your selection, click on a selected checkbox again to remove the "X" and then make any other selections. See example below.
Email
Phone
Mail
Drop down boxes (outlined boxes with an arrow on the right) allow you to select one item from a list. The drop down may say "Choose One" or may show the most common answer, such as Texas for the state. To see the list, click anywhere on the drop down box or on the arrow. If all of the choices do not display, you can scroll using the scroll bar on the right of the list (up and down arrows in a bar), use the up or down arrows on your keyboard, or type the first letter of your desired selection. For example, if you want to choose Texas from a list of states, type "T" once and it will scroll to Tennessee. Type "T" again or press the down arrow key and it will scroll to Texas. Click on your selection or highlight it using the arrow key, and then tab or click outside of the field. See example below.

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There are two types of messages in Texas Workforce Internet systems. You can tell the difference by the symbol before the message and by the color of the message.
  • Error messages begin with a yellow triangle around an exclamation point and are in red type. They display if you did not enter information or the information was not in the required format. For example, if you enter a letter in a phone number field or leave the area code blank, you will receive an error message that tells you a phone number has to be 10 numbers. If the error is about a specific field, the error message will start with the name of the field then give you instructions on how to fix the error. The field will also have a yellow triangle by it to help you find it faster. Once you have fixed any errors listed, then submit the page again by pressing the appropriate button at the bottom (Next, Submit or Save).
  • Informational messages begin with a blue circle around an "i" and are in blue type. They display when there is important information for you but there was not an error in what you entered. A message may tell you that something was completed successfully or it may give you important advice based on your specific circumstances.
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The types of online help may vary, depending on how complex a web page or system is. All of our help pages open a new browser window, so you will not lose any information you have entered into the system. When you are done using help, just close the window and you will return to the system. The possible online help options include the following:
  • Page help gives detailed information or instructions about a specific web page. If page help is available, a "Need Help?" link will display to the far right of the web page title. Page help may include an overview that describes the purpose of the page and general instructions, tips on completing the page, more detailed instructions on the information entry fields, and a complete description of each button on the page.
  • Glossary explains special words or phrases used on these web pages. Words or phrases that are defined in the glossary will be underlined links on the web pages. Click the link to view the definition. There may also be a "Glossary" link in the footer. You can scroll through the glossary, or click a letter of the alphabet from the list at the top to view all definitions starting with that letter.
  • Frequently Asked Questions (FAQ) helps you understand how to use these web pages. The questions are listed at the top of the page under category headings. Click on any question to view that question and answer. Click on any category heading to view that entire category. You can use the "Back to Top" link to return to the list of questions, or you can scroll through the entire list of questions and answers.
  • Report Technical Problems is a link, usually at the bottom of the page, that will either open an email message to the appropriate address or will give you a web page with phone numbers or other contact information. Use this if there are technical problems with the web site, such as a page not found or an error page saying the system could not process your request.
For more specific help, there are various links to Texas Workforce contact information.
  • Contact Information link, one of the banner links on each system's home page and logon pages, provides links to Texas Workforce directories, email addresses, and customer surveys.
  • Contact Us links may be provided in the footer, for contact information specific to that system. The link name may be slightly different, such as "Contact TWC at Career Schools and Colleges Contact Information".
  • Information or Error Messages give contact information when the system determines you need assistance from staff.
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